CARDMINT
Terms & acceptable use
Last updated: 18 October 2026
1. About us
CardMint is a trading name operating in the United Kingdom.
Contact email: contact@cardmint.co.uk
These terms apply to purchases through cardmint.co.uk. Nothing in these terms limits your statutory consumer rights.
2. What we provide
We produce personalised printed cards, including novelty cards and authorised cards for businesses and organisations.
Our cards are not government-issued identification. Purchasing a card does not itself grant access, authority, qualifications or entitlement to any service.
3. Acceptable designs
Fake identification, misleading credentials and cards intended for fraud, impersonation or unlawful access are prohibited.
Company or organisation branding may only be used through an approved business account with a verified company email address and appropriate permission. We may request additional evidence of authority.
You must have permission to use all photographs, artwork, logos and personal information you upload. When ordering cards for other people, you must have a lawful basis to provide their information.
We review custom cards before printing and may request changes or reject unsuitable designs. Account or template approval does not permit prohibited use.
4. Business accounts and templates
Business template-making facilities require account approval. A company email address alone does not guarantee approval.
Each business template submitted for review costs £10. This includes corrections needed during that review. A materially different design may require a separate submission and fee, which will be explained before payment.
Approved templates can be used to create cards with different names, photographs and other permitted details. Changes to fixed artwork or branding may require another review.
Any correction deadline will be communicated during the review process. We will contact you before closing an incomplete submission.
5. Prices and payments
Single-sided custom cards cost £4.99 each before any applicable quantity discount. Double-sided printing costs an additional £2 per card.
The price shown at checkout includes the applicable card options, discounts, delivery charges and any applicable taxes. Any different price for a particular product will be shown before you pay.
Payments are processed by Square. Monthly invoicing is available only to accounts we have expressly approved, on separately agreed payment terms.
Promo codes may be restricted to particular customers, email addresses, products or uses. Any delivery exemption applies only where a valid code or an authorised account arrangement permits it.
6. Checking your card
Check names, dates, photographs, spelling and layout carefully before ordering. Keep important content inside the safe area shown in the editor. Background artwork should extend to the edge where required.
Screen colours can differ from printed colours, and small production variations may occur. This does not affect your rights if the finished product is faulty or materially different from what was agreed.
We are not responsible for an error you supplied where we accurately printed the approved design. We remain responsible for errors we introduce.
7. Review, rejection and refunds
Payment does not guarantee that a design will be accepted for printing.
If we reject a paid card before production, we will refund the amount paid for that rejected card, including its paid printing options, after any applicable discount.
If only part of an order is rejected, the accepted cards can proceed and the rejected cards will be refunded together where practicable. Delivery charges will be refunded or adjusted where appropriate; if we reject the entire order before dispatch, we will refund its delivery charge.
If we reject a paid template submission, we will explain the outcome and refund the fee for that rejected submission.
Refunds are returned through the original payment method. Your payment provider determines when the refund appears in your account.
8. Cancellations and problems
Contact us promptly if you need to change or cancel an order. We will confirm what is still possible.
Cards made to your specifications or clearly personalised are generally excluded from the usual change-of-mind cancellation right for online purchases. This does not remove your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.
Separate design-review services remain subject to applicable cancellation rights. Where required, we will obtain your express request before beginning work during a cancellation period.
If your order arrives damaged, incorrect or faulty, contact us with your order reference and details of the problem. Photographs can help us investigate, but do not replace your statutory rights.
9. Delivery
Available delivery services and charges are shown at checkout. Postal delivery estimates start after production and dispatch; they are not guarantees unless expressly stated.
You must provide an accurate delivery address. Contact us promptly about an incorrect address or missing delivery.
For consumer orders, we remain responsible for the goods until they are delivered to you or a person you nominate, subject to applicable law.
10. Saved designs and restoration
Saved designs and previous orders help you reorder. Check all details again, particularly expiry dates, before placing a repeat order.
Deleting a design removes it from your active designs but may leave a retained copy available for restoration. You may be charged to restore it. Any restoration charge will be displayed before you agree to pay.
Deleting a design in your account is not the same as requesting erasure of your personal information. For privacy requests, contact us.
11. Contact and complaints
Please contact contact@cardmint.co.uk with your order reference if you have a question or complaint. We will investigate and work with you to resolve it.
These terms do not exclude any rights or protections that apply to you under consumer law.
No fake IDs or unauthorised credentials.
Company passes are available only to verified, authorised company customers. Impersonation and misleading credentials are prohibited.
Design review
The £20 review covers corrections to the same design. If information is outstanding for 30 days, the review may be paused. Contact us if you need more time. No automatic fee forfeiture is applied.